Policies
Shomini Mediation Privacy Policy
Completed March 2022
The type of personal information I collect
For mediation to proceed I require the following information:
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Your personal/family details.
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Sensitive personal data (marital status/relationship, financial/property details).
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Attendance information (such as attendance, absences/reasons)
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Child and adult safeguarding information and any incidents.
How information is collected.
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Self-referral, by you the user, via my website, by email or telephone.
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In person in meetings.
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Occasionally from referrals from organisations e.g. Family Solicitors, Citizens Advice and so on.
Why I have this information
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To assess suitability/safety to mediate.
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To provide a service to you.
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To respond to your requests and inquiries.
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To provide you with appropriate, helpful information.
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To provide the appropriate mediation and outcome.
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To comply with applicable law/s (e.g child safeguarding, search warrant or court order) or to carry out professional responsibilities/conduct investigations.
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To enable me to maintain my own accounts and records.
Sharing of Information and Disclosure to third parties.
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my Professional Practice Consultant for my professional development and supervision.
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to a third relevant party only with your written consent.
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with the Family Mediation Standards Board, in the event of you bringing a formal complaint about me.
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To comply with applicable law/s (e.g. child safeguarding, search warrant or court order) or to carry out professional responsibilities/conduct investigations.
Consent and lawful processing of data.
My legitimate interests for processing Personal Data are: -
(a) Your consent. You can remove your consent at any time. You can do this by contacting shominimediation@gmail.com. An Agreement to Mediate has been signed by all parties in which you consent to mediate and all that this requires.
(b) To be able to provide, enhance and administer my service.
(c) All other cases that are necessary for my legitimate interests.
How I store your personal information
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Your information is stored digitally where it is password and security protected and all emails are encrypted.
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All paperwork is locked away.
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Paperwork is kept for four months after mediation ceases and then it is shredded.
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Digital files are kept for a year after mediation finishes and are then deleted.
Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask me for copies of your personal information.
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Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
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Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.
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Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.
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Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
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Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
Please contact me at shominimediation@gmail.com if you wish to make a request.
How to complain
If you have any concerns about my use of your personal information, you can make a complaint to me at shominimediation@gmail.com
You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how I have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk